Contact

***GENERAL ENQUIRIES*******

If you require any assistance, have any enquiries or feedback.

Simply fill in the form below, a customer service representative will then be in touch.

Please note: When completing the 'Contact Us' form, please provide the correct email address to avoid any delays in response timing.

***ORDER ENQUIRIES OR EXCHANGES AND REFUNDS******

Simply fill in the form below, a customer service representative will then be in touch.

Please note: When completing the 'Contact Us' form, please provide the correct email address to avoid any delays in response timing.

For exchanges and refunds, please include your order number with your enquiry. https://ozwearuggs.com.au/pages/exchange-and-refund-policy

Please note: EXCHANGES AND REFUNDS CAN ONLY BE PROCESSED VIA THE ONLINE STORE.

Please note: EXCHANGES AND REFUNDS CAN'T BE PROCESSED IN PARTNERED RETAIL STORES OR IN PERSON AT THE SYDNEY WAREHOUSE OUTLET.

Please note: WE DO NOT OFFER 'FREE RETURNS' FOR EXCHANGES OR REFUNDS. POSTAGE COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER.

***ORDERS AND DELIVERY TIMINGS******

To our valued customers,

All items purchased will be processed within 1-2 working days after they have been ordered. (Monday - Friday). Our dispatch warehouse is not open on the weekends or public holidays. If items are ordered late at night, on weekends or on public holidays, the order will be processed on the next business opening day.

Ordered items once they are processed are then collected and sent out via Australia Post, please allow 3-10 working days delivery timing depending on your location within Australia.

All orders will be allocated tracking details once they have been processed, this tracking number will be emailed to you. (Please check your Junk mail and Inbox folders).

Unfortunately once the order has been sent with Australia Post we are unable to control their delivery timings. We also cannot control any delays due to Australia Post backlogs or not operating on public holidays.

Please note: We currently deliver within Australia only. We do not ship Internationally.

Please note: We do not compensate 'postage costs' for delays incurred by Australia Post.

Best Wishes

The Ozwear Team.